![]() Because this particular matter is currently pending in litigation, out of respect for the jurisdiction of the court, we will have no further comment,” the NFCU spokesperson said.Ī spokesperson for Bangkok Bank did not immediately respond to a request for comment. “Our members are always our first priority and we handle all member transactions with great care. We are committed to helping our customers avoid fraud and scams through various resources, including ongoing education efforts.”Ī Navy Federal Credit Union spokesperson said customers are their top priority. Wells Fargo takes financial exploitation very seriously. The lawsuit seeks to have the banks repay the amount transferred and added costs.Ī spokesperson for Wells Fargo provided a statement: “We cannot comment on pending litigation. The tortious conduct by NFCU was continuous over the incredibly brief period of time, ceasing only because of Mr. Cook’s international wires and instead, even after the APS Report was made, continued to process at least another forty-two (42) wires. ![]() “Prior to this report, it appears that NFCU never questioned, reported, or even attempted to stop any of Mr. Cook was without capacity to manage his finances, and he was susceptible to financial exploitation and needed the protection of a conservator,” says the lawsuit, filed in January in the Eastern District of Virginia. ![]() “Given his medical status, his social isolation and enfeebled state, Mr. The lawsuit says the alert shows that the bank was notified about Cook’s inconsistent financial conduct. Around December 2020, a couple of months after the initial scam email, a Navy Federal Credit Union representative alerted Fairfax County Adult Protective Services to potential elder financial exploitation. ![]()
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